Good afternoon.
Not long ago I played at this casino and everything was fine.
After making my last € 100 deposit, I wanted to wager 160 € on the payout. I was denied payment. After that I started to write in support on the site, I was sent to the post office to write. I wrote there, but no answer was received. I contacted the chat again, but the answer was the same.
Yesterday I started to write in support again, to which they gave me the answer that my profile was blocked and the funds were confiscated by the decision of the management, why they refuse to explain what and why. I asked to make an application to the management, they said to expect a response to the mail. The answer came, but still the same, literally: "Hi Dmitry
Your account is Poroh89
Hello from JackpotCity Casino.
Our operations team advised that the withdrawal was confiscated at the discretion of management. No further details are provided.
If you need further assistance, please contact our friendly support team. We are available 24 hours a day, 7 days a week for your convenience. "
Casino scammers confiscate money for no reason. I have not broken the rules and have re-read them many times. I will also write complaints to the licensee, I do not recommend playing at this casino. Please help me collect my funds.
Good afternoon.
Not long ago I played at this casino and everything was fine.
After making my last € 100 deposit, I wanted to wager 160 € on the payout. I was denied payment. After that I started to write in support on the site, I was sent to the post office to write. I wrote there, but no answer was received. I contacted the chat again, but the answer was the same.
Yesterday I started to write in support again, to which they gave me the answer that my profile was blocked and the funds were confiscated by the decision of the management, why they refuse to explain what and why. I asked to make an application to the management, they said to expect a response to the mail. The answer came, but still the same, literally: "Hi Dmitry
Your account is Poroh89
Hello from JackpotCity Casino.
Our operations team advised that the withdrawal was confiscated at the discretion of management. No further details are provided.
If you need further assistance, please contact our friendly support team. We are available 24 hours a day, 7 days a week for your convenience. "
Casino scammers confiscate money for no reason. I have not broken the rules and have re-read them many times. I will also write complaints to the licensee, I do not recommend playing at this casino. Please help me collect my funds.