Account Verification In The Casino (Sending Documents)

It would seem an obvious procedure, but unfortunately not everyone understands how it happens, especially those who are used to playing in all kinds of Volcano casinos, where they almost never ask for any documents. This morning I received a letter:

Mrsunny, I’m your subscriber, Bob. I really need your help … I’ve been depositing many times at the Slotti Vegas Casino but I never withdrew! Please explain me several points, what you need to do to withdraw money … Money were deposited through a Visa card. Which documents do I need? How should I send a request to them? I don’t understand…

Well, frankly, such a letter made me think. Obviously, you need to press the withdraw button – enter the amount you want to withdraw, then the casino will write you what they need. In general, for these purposes, there is LIVE CHAT, where you can enter and ask all the questions needed. It feels like this guy just does not want to turn brains on… Okay, that’s not the point…

If you play in normal licensed casinos, in most cases you will be asked for documents, and if you made a deposit through a credit or debit card, you will need to send documents in almost 100% cases. This is associated with numerous fraudsters (carders, bonus hunters, etc.), who are constantly trying to create new accounts, etc. So to this procedure you need to be prepared in advance.

So, you need the following documents:

  • The scan of your passport\ID (usually a spread scan + a page with a residence stamp)
  • Scan of your cards from two sides (cvv2 code can be hidden or closed)
  • Utilities payment scan

Usually the first two points never give any problems, but utilities – that’s another situation. The thing is that not all the players have their own apartment and accordingly they do not know what to do, because their name is not stated on the utilities check. The exit is quite simple – you can replace the payment with any other document where your address, your name and your surname will be listed, for example, it can be an extract from the bank.

In addition, there is another problem, you may be asked to send documents only in English in some casinos that do not support different languages (such as VideoSlots)!

Usually, in such cases I send out a scan of the international passport + scan of my driving license. The scan of the card is has no difference, but with utilities payment we got the same problem, so here either you translate it yourself.

or make an extract from the bank in English!

There are still such moments, if for example you made a deposit with Skrill, you may be asked to make a screenshot of the main page where your data is visible – this is a standard procedure.

You will need to upload documents to the site (usually in your profile there is a special section for uploading docs), or simply email to the support service.

You can just make photos of your documents, and then shrink their size, often documents can’t be accepted if they are of extremely poor quality, I usually send photos in HD resolution, this is quite enough.

If you have any questions about the withdrawal and documents – write in the comments!

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